Travelers

Car Insurance
Travelers car insurance has the credit of being one of the leading auto insurers of the country for more than 100 years now. This company offers auto insurance policies in most states of the nation.
4.0
out of 599 user reviews

Insurance Coverage

The insurance coverage offered by Travelers is at par with what is being offered by other players in the industry. The standard coverage options that are offered by Travelers car insurance company include the following.

  • Collision coverage – Covers the damages sustained by a car that gets hit by another vehicle or object or in case it rolls over

  • Comprehensive coverage – Covers the expenses for repair or replacement of damages caused due to anything other than collision or rolling over. This would include damages caused by flood, fire, hail, theft, vandalism, and wind or hitting by animals. This does not cover any injuries of fatalities though

  • Uninsured motor vehicle coverage – Covers the medical expenses in cases when you get hit by an uninsured motorist or a hit and run motorist where liability coverage of the responsible party cannot be claimed

  • Underinsured motor vehicle coverage – Covers for the deficit of the liability coverage of the other party who is responsible for the accident

  • Liability coverage – Covers the damages and medical expenses incurred for treating the injuries of other people sustained by an accident where you were at fault

  • Medical payments – Covers the medical expenses and funeral expenses in case of injury or death of the insured driver

Coverage Options

In addition to the above-mentioned standard coverages, Travelers car insurance also offers some additional coverage options. These are as follows.

  • Car rental – Pays for the replacement vehicle that would be driven by you while the covered car is in the repair shop

  • Travel Expenses – Pays for the meals, lodging and transportation expenses if the insured driver meets an accident at a place which is more than 50 miles away from home

  • Emergency Road services – Pays for onsite labor charges, delivery of gas, oil, a battery of replacement tire, locksmith charges for cases of car keys lost/stolen or left inside the car and towing charges to two the car to the nearest repair garage.

Affordability

When it comes to premium amounts, Travelers Car insurance premiums are comparatively high-priced as compared to the other best affordable car insurance. The monthly estimated premium value of $182 which is charged by State Farm is about $40 to $59 more than the industry average monthly premium values.

The 6-month lump sum insurance amount of about $1089 of Travelers is also $200 to $299 more expensive as compared to the national average of 6-months lump sum car insurance rates. Owing to the comparatively higher insurance premiums, the affordability rating of Travelers car insurances is 3 out of 5, which is lesser than the industry average.

Although the premium values are higher, Travelers offers a total of 11 discounts which is more than what is being offered by the other car insurance providers. The list of the discounts offered by Travelers includes the following.

  • Accident-free discount

  • Defensive driver course discount

  • Student away at school discount

  • Good driving discount

  • Driver training discount

  • Good student discount

  • Vehicle safety discount

  • Passive restraint discount

  • Anti-theft discount

  • Multiple auto discounts

  • Multi-line discount

Not all the discounts are available in all the states though. You would need to check with your insurance agent to find out which set of discounts are available in your state currently.

Customer Satisfaction

Customer Satisfaction Rating: 
4.0
out of 599 user reviews

On the whole, Travelers car insurance has good customer satisfaction ratings. Basis the different reviews and the ratings on the individual parameters of customer satisfaction, the overall customer satisfaction rating of this insurance provider would be an impressive 4 out of 5, which is better than the average customer satisfaction ratings in the industry.

Survey Review Data

Financial Stability

Financial Stability Rating: 
4.5
out of 599 user reviews

With total reported assets of $138.5 billion, Travelers ’s assets are more than the average asset value of $102.5 billion. This clubbed with the ease with which the claims are processed by the company, gives an impressive financial stability rating of 4.7 out of 5 to State Farm car insurance. The rating is quite high as compared to the same achieved by other car insurance providers in the US insurance market.

Pros

  • Availability of local offices across the nation

  • Easy claims process

  • Excellent customer service

  • Exciting range of discounts

Cons

  • Lack of too many coverage options

  • Comparatively higher insurance rates

Contact Info

Website: 
https://www.travelers.com/
General Phone Number: 
1.800.328.2189
Customer Service Phone: 
1.800.441.4378

Personal Insurance payments:

Travelers Personal Insurance 
PO BOX 660307 
Dallas, TX 75266-0307

Business Insurance payments:

Travelers CL Remittance Center 
PO BOX 660317 
Dallas, TX 75266-0317

Investor Relations:

Travelers 
Attn: Shareholder Services 
One Tower Square 
Hartford, CT 06183

Consumer Affairs (Complaints):

Travelers 
Attn: Consumer Affairs 
One Tower Square 
Hartford, CT 06183

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